Southern Water

Top matches

1. How do you know metering will reduce the amount of water we use?
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   How do you know metering will reduce the amount of water we use?

   In 1989 we fitted water meters to 93 per cent of properties on the Isle of Wight.  Our customers on the Island now use on average 122  litres of water per person per day, compared with 140-145 litres per person per day on the mainland. Forty per cent of our customers already have a water meter and on average they use between 10 and 15 per cent less water than people not on a water meter.

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2. Do I have to read my own meter?
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   Do I have to read my own meter?

   No, we will read your meter to calculate your bills and this should result in fewer estimated bills.

   On the rare occasions we are unable to obtain a meter reading we are happy to accept your own reading for billing purposes.

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3. If people’s bills go down, you will lose income – will you put prices up to cover the shortfall?
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   If people’s bills go down, you will lose income – will you put prices up to cover the shortfall?

   Water companies are regulated by a governing body called Ofwat, which sets out how much water companies can spend and how much they can charge their customers.

   Ofwat has set the prices of your bills until 2015, to provide enough income to allow us to continue to provide quality drinking water, recycle wastewater and maintain and improve our water mains, sewers, pumping stations, water works and wastewater works.

   However, if we need to supply less water this would reduce some of our operating costs and this would be recognised by Ofwat when the bills are set in 2015 for the next five years.

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